I recently began reading with interest the newest Horizon Report that was forwarded to us from Elenka and was caught right away in the table of contents by this, "Time to Adoption: One Year or Less - Mobile Computing," and by the following in the Executive Summary, "people expect to be able to work, learn, and study whenever and wherever they want to." This immediately brought to mind the need to incorporate a texting function in our reference services.
I knew that QuestionPoint was beginning to make some moves towards adding this to their service and so I checked their blog and what do you know, they just posted an update about it the other day. We will keep a close eye on this for sure, no? Will they make the one year or less to adoption deadline? Who knows? But, I do know that without their services it would take some real ingenuity to come up with an alternate solution (and we could do it).