I've excerpted the following definition from her well thought out and heartfelt (and long) original post:
"I’ve tried to define Library 2.0 for myself. I see it as:
- Working to meet changing user needs - get to know your users and non-users, develop a culture of assessment, examine any and all assumptions about how services and systems should “be”, visiting other libraries and remembering what it is to be a patron, and then changing once you’ve figured it all out.
- Believing in our users - trusting them, listening to them, giving them a role in helping to define library services for the future
- Getting rid of the culture of perfect - being able and willing to experiment, learning from failure, being agile as an organization, continuously improving services based on feedback rather than working behind the scenes for ages to create the “perfect” product or service
- Being aware of emerging technologies and opportunities - looking for partnerships in your community or with other libraries, being aware of library and technology trends, giving staff time to try out new technologies and learn
- Looking outside of the library world for applications, opportunities, inspiration - understanding the culture of the technologies and how they are used by the public, seeing how technologies are implemented in non-profit and for-profit institution